Wednesday will be week 12. Steve had his last blood test (including his viral load) at week eight and still doesn't have the results. Every time he calls the doctor's office he gets the run around. No one knows where anything is and no one takes responsibility for getting things done.
It was never like that before. This has only been going on since his gastroenterologist's office combined with another group of doctors. Then they went fully automated- all reports, lab results, prescription orders- and that was when the problems started. Since then, Steve has been having a problem getting his results. For that matter, he doesn't even know if the doctor has seen them!
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